Your Agent can answer on your business’s WhatsApp number, so customers message you the way they always have.
Keep the number you have
Section titled “Keep the number you have”You can connect the number you already use on the WhatsApp Business app, or a new number. With the app’s number, your team can keep replying from the phone too. When someone replies to a customer from the phone, your Agent stops replying to that customer for 12 hours.
Connect it
Section titled “Connect it”- Go to Settings → Channels, choose Add a Channel, then WhatsApp and Continue.
- Choose which number to connect, and which Agent answers on it.
- Choose Continue to Meta and follow Meta’s steps. It takes about two minutes, and Kriya can walk you through it.
How WhatsApp works with your Agent
Section titled “How WhatsApp works with your Agent”- A customer has one ongoing Conversation on WhatsApp for good, just as WhatsApp itself shows it.
- Your Agent already knows the customer’s phone number from WhatsApp, so it never has to ask for it.
- Customers get their booking confirmations and reminders on WhatsApp. When a customer hasn’t written in the last day, WhatsApp may charge your Meta account a small fee for each one.
- Customers can say stop to WhatsApp updates such as booking reminders, and only they can turn them back on.
You can also send Promotions on WhatsApp to customers who have said yes to them.