Common questions
Do I need to know anything technical?
Section titled “Do I need to know anything technical?”No. You tell Kriya about your business in your own words and it sets everything up. If you can send a WhatsApp message, you can do this.
What happens when the Agent doesn’t know the answer?
Section titled “What happens when the Agent doesn’t know the answer?”It says so politely and takes the customer’s details as a Lead, so you can get back to them. It won’t make things up.
Will it sound like a robot?
Section titled “Will it sound like a robot?”It talks like a friendly person at your front desk, using what you’ve told it. You can read every Conversation and tell Kriya to change how it speaks.
Can I use the WhatsApp number I already have?
Section titled “Can I use the WhatsApp number I already have?”Yes. Connect the number you already use on the WhatsApp Business app, and keep replying from your phone too. It takes one button, and Kriya walks you through it. See WhatsApp.
Can I check what the Agent is saying?
Section titled “Can I check what the Agent is saying?”Yes. Every Conversation is on the Conversations page. On WhatsApp you can also reply yourself from the WhatsApp Business app.
Can I try it before customers see it?
Section titled “Can I try it before customers see it?”Yes. The Test chat lets you talk to your Agent as a customer would, before you publish. Nothing from it reaches real customers.
What if I change my hours or prices?
Section titled “What if I change my hours or prices?”Tell Kriya, or change them in Settings. Your Agent uses your current hours, prices and Knowledge straight away, with no need to publish again.
Can the Agent book into my Google Calendar?
Section titled “Can the Agent book into my Google Calendar?”Yes. Connect Google Calendar in Settings → Bookings, and your upcoming Bookings are copied into it.
Will it double-book me?
Section titled “Will it double-book me?”No. It books only inside your Booking hours, Capacity and rules, and it respects the Blocks you add.
Can more than one person on my team use it?
Section titled “Can more than one person on my team use it?”Yes. Invite them as Admins or Operators. Operators can read Conversations, handle Bookings and work Leads without being able to change any settings. See Your team.
I’m not a business. Is this for me?
Section titled “I’m not a business. Is this for me?”Yes. Kriya can set KriyaOS up just for you, with your own Agents to chat with about your own documents and questions. See KriyaOS for an individual.
How much will it cost?
Section titled “How much will it cost?”What KriyaOS costs depends on your business, and we agree it with you before you start. Early access has no usage limits, and nothing changes without KriyaOS telling you first. On WhatsApp, Meta may charge your Meta account a small fee for some messages, such as a booking reminder to a customer who hasn’t written in the last day.
What happens to my customers’ details?
Section titled “What happens to my customers’ details?”They’re yours. Your customers’ details are kept apart from every other business, and KriyaOS uses them only to look after your customers. They’re never sold or used for ads.
Does it work with HubSpot, Google Sheets, email or Slack?
Section titled “Does it work with HubSpot, Google Sheets, email or Slack?”Not yet. Today your Agent works on your Public page, your website and WhatsApp, and copies Bookings to your Google Calendar.
What doesn’t KriyaOS do yet?
Section titled “What doesn’t KriyaOS do yet?”- Hand a Conversation to a person, or let you reply to a customer from KriyaOS. On WhatsApp you can reply from your phone.
- Channels other than the Public page, the web widget and WhatsApp, such as Instagram, email, Slack or Telegram.
- Take payments or deposits.
- Book classes or group sessions with a set number of places, or book a particular staff member or room.
- Let customers book on a booking page without chatting.
- Read your Google Calendar, or work with Outlook or Apple Calendar.
- Merge two Contacts.