For a plumber, electrician or other trade
You’re on a job with your hands full. Your Agent answers on WhatsApp, takes the details and books the quote visit, so you can pick up your phone to jobs ready to go.
What to set up
Section titled “What to set up”- Service: a Call-out or quote visit of 60 minutes, at the customer’s address, so with no Location.
- Availability: your hours, and how far ahead people can book.
- Knowledge: the areas you cover and your call-out fee.
- WhatsApp connected. The Capture leads Ability is on to start with.
What your Agent does
Section titled “What your Agent does”- On WhatsApp, books a quote visit, or takes a Lead for an emergency so you can ring back.
- Answers “do you cover Reading?” from your Knowledge.
What it sounds like
Section titled “What it sounds like”Customer: Boiler’s stopped working, can someone come today?
Agent: Sorry to hear that. I can’t promise today from here, but I’ll get this straight to Dave. Can I take your name?
Customer: Chris, boiler’s showing E119.
Agent: Thanks Chris. Dave will ring you back on this number.
Dave gets a Lead with Chris’s number and one line: “Boiler down, error E119, wants someone today.”